Grievance Redressal

Grievance Redressal Policy

At Gritscape, we are committed to addressing your concerns fairly and promptly. This policy outlines how we handle grievances related to our services, data handling, or general complaints.

How to File a Grievance

Lodge a grievance by emailing our Grievance Officer with the subject line "Grievance". You may also submit a grievance via:

• Email: grievance@gritscape.com
• Phone: Contact details on our website
• In-person: Visit our Chennai office
• Online form: Available on our Platform

Please provide as much detail as possible, including:

• Your name and contact information
• Nature of the grievance
• Dates and relevant context
• Outcome you are seeking

Our Redressal Timeline

Resolution Process

1. Acknowledgment: You will receive a confirmation of receipt with a grievance ID.
2. Investigation: Our Grievance Officer will review the details and gather information.
3. Communication: We will keep you updated on progress via email or phone.
4. Resolution: We will propose a resolution and explain our reasoning.
5. Closure: Once resolved, we close the grievance and document the outcome.

Escalation

If you are not satisfied with the resolution, you can escalate to senior management within 5 business days of the resolution. Escalation requests should include your grievance ID and reasons for dissatisfaction.

Grievance Officer

Confidentiality

All grievances are handled confidentially. We will not disclose your identity or complaint details without your consent, except where required by law.

Non-Retaliation

We are committed to a non-retaliation policy. No founder or partner will face adverse treatment for filing a genuine grievance in good faith.